Thank you for your recent travels through the Greater Rochester International Airport
(GRIA) in Rochester, New York If you experienced problems while traveling we hope that
the following information is helpful.
McNeil is responsible for the screening of passengers and their baggage at GRIA. If you
have experienced a loss or damage to your property AND you feel this loss or damage was
the direct result of negligence by a McNeil employee, you may file a claim with McNeil.
If you feel the loss or damage was due to the negligence of your air carrier, please file
a claim directly with the air carrier. If filing with McNeil, you must include proof of
your loss or damage as well as evidence of McNeil negligence.
This letter is part of the McNeil claims package that includes:
Please follow the instructions carefully, and fill out the forms completely. To submit
your claim, send package via standard of overnight mail to:
McNeil Claims Office
1 Airport Way
Suite 200
Rochester, NY 14624
ATTN: Claims Department
McNeil will try to resolve your claim as quickly as possible, however we may require up to 90 days
to fully investigate your claim before we can make a recommendation to approve, deny, or offer a
settlement.
Please refrain from packing valuable items in your checked baggage.
Once you drop your baggage with your air carrier, both the carrier and McNeil will handle and process
the baggage in some manner. The air carriers retain possession of your checked baggage for the entire
trip with the exception of a short period of time while it is screened by McNeil.
Please keep in mind that most air carriers have liability limitations for lost, damaged, or stolen items.
No Liability for:
- Fragile items
- Perishable items
- Previously damaged baggage
- Oversized, overweight or over packed baggage
- Minor damage such as scratches, scuffs, dents, cuts and dirt resulting from normal wear and tear
Also:
- Air carrier liability is limited to $2800 per ticketed passenger for travel on or after October 1, 2004
- Air carrier has no liability for damage or loss of protruding baggage parts such as wheels, straps,
pockets, pull handles, hanger hooks or other items attached to baggage
- Air carrier has no liability for photographic equipment, computers, VCRs and any other electronic
equipment including software or components, jewelry, cash, documents, furs, works of art or other similar
valuable items
- Other items that are not covered in the air carrier limit of liability include, but are not limited to:
antiques, books, china, fragile items, liquids, medicines, perishable items, securities and negotiable
papers or silverware
McNeil HIGHLY recommends that you do not pack the items mentioned above in your checked baggage. McNeil will not
pay for damage to these items unless it is clear that McNeil is liable for the loss or damage. Protect yourself
and do not pack valuables in your checked baggage.
Please note McNeil will not accept liability for lost damaged items from baggage that is delayed or deemed
missing by your airline.
We hope this provides you with all of the information you need.
Thank you,
McNeil Security, Inc.
Claim for Damage or Loss